.p-app{min-height:100vh;display:flex;flex-direction:column;background:var(--bg)}.p-main{flex:1;outline:none}.p-container{width:100%;max-width:1120px;margin:0 auto;padding:0 1rem}.p-narrow{max-width:760px}.p-page{padding-top:1.5rem;padding-bottom:4rem}.p-icon{flex-shrink:0}.p-sr{position:absolute!important;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0}.p-skip{position:absolute;left:-9999px;top:.5rem;z-index:100;background:var(--primary);color:#fff;padding:.6rem 1rem;border-radius:8px;font-weight:600}.p-skip:focus{left:.5rem}.p-noscroll{overflow:hidden}.p-mono{font-family:ui-monospace,SF Mono,Menlo,Consolas,monospace;letter-spacing:.01em}.p-small{font-size:.875rem}.p-mt{margin-top:.9rem}.p-prewrap{white-space:pre-wrap}.p-text-danger{color:var(--danger)!important}.p-card-pad{padding:1.25rem}.p-app a:focus-visible,.p-app button:focus-visible,.p-app [tabindex]:focus-visible,.p-app summary:focus-visible{outline:3px solid color-mix(in srgb,var(--primary) 55%,white);outline-offset:2px;border-radius:8px}.p-app .btn.danger:focus-visible{outline-color:color-mix(in srgb,var(--danger) 55%,white)}.p-app h1,.p-app h2,.p-app h3{color:var(--text);letter-spacing:-.015em}.p-h2{font-size:1.35rem;margin:0 0 1rem}.p-h3{font-size:1.05rem;margin:0 0 .8rem}.p-lead{color:var(--muted);font-size:1.02rem;line-height:1.55;margin:.35rem 0 1.25rem}.p-eyebrow{text-transform:uppercase;font-size:.78rem;letter-spacing:.1em;font-weight:700;color:var(--accent);margin:0 0 .6rem}.p-btn-block{width:100%;justify-content:center}.p-btn-lg{padding:.8rem 1.3rem;font-size:1rem;justify-content:center}.p-btn-spin{width:16px;height:16px;border:2px solid rgba(255,255,255,.45);border-top-color:#fff;border-radius:50%;animation:spin .8s linear infinite;display:inline-block}.p-btn-spin.dark{border-color:var(--border);border-top-color:var(--primary)}.p-iconbtn{display:inline-grid;place-items:center;width:40px;height:40px;border-radius:10px;border:0;background:transparent;color:var(--primary)}.p-iconbtn:hover{background:var(--info-bg)}.p-iconbtn:disabled{opacity:.5;cursor:default}.p-link-arrow{display:inline-flex;align-items:center;gap:.35rem;font-weight:600;text-decoration:none;font-size:.92rem}.p-link-arrow:hover{text-decoration:underline}.p-loading{display:grid;place-items:center;padding:3rem 0}.p-error{display:flex;align-items:center;gap:.6rem}.p-error>span{flex:1}.p-error-retry{color:var(--danger)!important;border-color:color-mix(in srgb,var(--danger) 30%,white)!important}.p-ok-box{display:flex;align-items:center;gap:.55rem;background:var(--ok-bg);color:var(--ok);border-radius:10px;padding:.7rem .9rem;margin:0 0 1rem;font-weight:500}.p-inline-notice{display:flex;gap:.55rem;align-items:flex-start}.p-inline-notice .p-icon{margin-top:2px}.p-empty{text-align:center;padding:2.5rem 1.25rem;display:flex;flex-direction:column;align-items:center;gap:.3rem}.p-empty h3{margin:.6rem 0 0}.p-empty p{max-width:440px;margin:.2rem 0 1rem;line-height:1.5}.p-empty-icon{width:60px;height:60px;border-radius:50%;display:grid;place-items:center;background:var(--info-bg);color:var(--primary)}.p-skel-list{display:grid;gap:.75rem}.p-skel-card{display:flex;gap:1rem;align-items:center;padding:1.1rem 1.25rem}.p-skel-lines{flex:1;display:grid;gap:.55rem}.p-skel{height:12px;border-radius:6px;background:linear-gradient(90deg,#edf0f5 25%,#f6f8fb,#edf0f5 75%);background-size:200% 100%;animation:p-shimmer 1.3s ease-in-out infinite}.p-skel-icon{width:44px;height:44px;border-radius:12px}@keyframes p-shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.field .p-optional{font-weight:400;color:var(--muted)}.p-hint{font-size:.84rem;color:var(--muted);display:inline-flex;gap:.3rem;align-items:center;line-height:1.4}.p-field-error{font-size:.84rem;color:var(--danger);font-weight:500}.p-has-error input,.p-has-error select,.p-has-error textarea{border-color:var(--danger)!important}.p-has-error input:focus,.p-has-error select:focus,.p-has-error textarea:focus{box-shadow:0 0 0 3px color-mix(in srgb,var(--danger) 18%,transparent)!important}.p-app .field input,.p-app .field select,.p-app .field textarea{min-height:46px;font-size:1rem}.p-app .field textarea{resize:vertical;line-height:1.5}.p-app .field input:disabled{background:var(--bg);color:var(--muted)}.p-fieldset{border:0;padding:0;margin:0 0 1.25rem;min-width:0}.p-fieldset legend{font-weight:700;font-size:1rem;margin-bottom:.9rem;padding:0}.p-form-actions{display:flex;justify-content:flex-end;gap:.75rem;margin-top:.5rem}.p-grid-2{display:grid;gap:0 1rem}@media(min-width:640px){.p-grid-2{grid-template-columns:1fr 1fr}}.p-reveal{animation:p-fade .25s ease-out}@keyframes p-fade{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:none}}.badge.p-st-nuevo{background:var(--info-bg);color:var(--primary)}.badge.p-st-en_revision{background:#ece8fb;color:#4b3a9a}.badge.p-st-esperando_ciudadano{background:var(--warn-bg);color:#8a5a10}.badge.p-st-programado{background:#e3f3f6;color:#0f6577}.badge.p-st-resuelto,.badge.p-st-cerrado{background:var(--ok-bg);color:var(--ok)}.p-demo-banner{background:var(--accent);color:#2b2205;font-size:.85rem;font-weight:600;display:flex;gap:.45rem;align-items:center;justify-content:center;padding:.45rem 1rem;text-align:center}.p-header{background:var(--surface);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:40}.p-header-row{display:flex;align-items:center;gap:1rem;min-height:64px}.p-logo{display:inline-flex;align-items:center;gap:.65rem;text-decoration:none;color:var(--text);min-width:0}.p-logo-badge{width:40px;height:40px;border-radius:10px;background:var(--primary);color:#fff;font-weight:800;display:grid;place-items:center;font-size:.95rem;letter-spacing:.02em;flex-shrink:0;box-shadow:inset 0 -4px 0 var(--accent)}.p-logo-text{display:flex;flex-direction:column;line-height:1.15;min-width:0}.p-logo-name{font-weight:700;font-size:.98rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.p-logo-country{font-size:.75rem;color:var(--muted)}.p-nav{display:none;gap:.25rem;margin-left:auto}.p-nav-link{padding:.5rem .8rem;border-radius:8px;text-decoration:none;color:var(--text);font-weight:500;font-size:.95rem}.p-nav-link:hover{background:var(--bg)}.p-nav-link.is-active{color:var(--primary);background:var(--info-bg);font-weight:600}.p-nav-link.is-danger{color:var(--danger)}.p-nav-link.is-danger.is-active{background:var(--danger-bg)}.p-header-actions{display:flex;align-items:center;gap:.5rem;margin-left:auto}.p-login-btn{display:none}.p-burger{display:inline-grid}.p-mobile-nav{border-top:1px solid var(--border);padding:.5rem 1rem 1rem;display:grid;gap:.15rem;background:var(--surface);animation:p-fade .15s ease-out}.p-mnav-link{display:flex;align-items:center;gap:.75rem;padding:.85rem .6rem;border-radius:10px;color:var(--text);text-decoration:none;font-weight:500;background:none;border:0;text-align:left;width:100%;font-size:1rem}.p-mnav-link:hover{background:var(--bg)}.p-mnav-link.is-active{background:var(--info-bg);color:var(--primary);font-weight:600}.p-mnav-link.is-danger{color:var(--danger)}.p-mnav-sep{height:1px;background:var(--border);margin:.4rem 0}.p-mnav-login{justify-content:center;margin-top:.3rem}.p-usermenu{position:relative;display:none}.p-usermenu-btn{display:inline-flex;align-items:center;gap:.5rem;background:none;border:1px solid var(--border);border-radius:999px;padding:.25rem .65rem .25rem .25rem;color:var(--text)}.p-usermenu-btn:hover{background:var(--bg)}.p-avatar-sm{width:30px;height:30px;border-radius:50%;background:var(--primary);color:#fff;display:grid;place-items:center;font-weight:700;font-size:.85rem}.p-usermenu-name{font-weight:600;font-size:.92rem;max-width:140px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.p-usermenu-pop{position:absolute;right:0;top:calc(100% + 6px);background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:0 10px 30px #10182824;min-width:220px;padding:.35rem;z-index:50;animation:p-fade .12s ease-out}.p-usermenu-head{padding:.6rem .7rem;font-size:.85rem;color:var(--muted);border-bottom:1px solid var(--border);margin-bottom:.3rem}.p-usermenu-pop a,.p-usermenu-pop button{display:flex;align-items:center;gap:.6rem;width:100%;padding:.6rem .7rem;border-radius:8px;border:0;background:none;color:var(--text);text-decoration:none;text-align:left;font-size:.95rem}.p-usermenu-pop a:hover,.p-usermenu-pop button:hover{background:var(--bg)}@media(min-width:900px){.p-header-row{min-height:72px}.p-nav{display:flex}.p-header-actions{margin-left:.75rem}.p-burger,.p-mobile-nav{display:none}.p-login-btn{display:inline-flex}.p-usermenu{display:block}}.p-footer{background:var(--primary);color:#ffffffd1;margin-top:2rem;padding-bottom:5rem}.p-footer .p-logo{color:#fff}.p-footer .p-logo-badge{background:#fff;color:var(--primary)}.p-footer .p-logo-country{color:#ffffffa6}.p-footer-grid{display:grid;gap:2rem;padding-top:2.5rem;padding-bottom:2rem}.p-footer-demo{font-size:.85rem;margin:1rem 0 0;max-width:340px;line-height:1.5;color:#ffffffb3}.p-footer-h{font-size:.78rem!important;text-transform:uppercase;letter-spacing:.09em;color:#fff9!important;margin:0 0 .8rem}.p-footer-links{display:flex;flex-direction:column;gap:.55rem}.p-footer-links a{color:#fff;text-decoration:none;display:inline-flex;gap:.5rem;align-items:center;font-size:.93rem}.p-footer-links a:hover{text-decoration:underline}.p-footer-bottom{border-top:1px solid rgba(255,255,255,.14);padding-top:1.1rem;font-size:.82rem;color:#fff9}@media(min-width:720px){.p-footer-grid{grid-template-columns:2fr 1.3fr 1fr}}.p-hero{background:radial-gradient(1200px 400px at 85% -10%,color-mix(in srgb,var(--accent) 22%,transparent),transparent 60%),linear-gradient(160deg,var(--primary),color-mix(in srgb,var(--primary) 82%,#1d4e89));color:#fff;padding:2.5rem 0 3rem}.p-hero-title{color:#fff!important;font-size:clamp(1.85rem,5vw,2.9rem);line-height:1.1;margin:0 0 .7rem;letter-spacing:-.025em}.p-hero-sub{font-size:1.08rem;color:#ffffffd1;max-width:560px;margin:0 0 2rem;line-height:1.55}.p-actions{display:grid;gap:.8rem}.p-action{display:flex;align-items:center;gap:1rem;background:#fff;color:var(--text);text-decoration:none;border-radius:14px;padding:1.15rem;box-shadow:0 6px 20px #030c1e2e;transition:transform .15s,box-shadow .15s;border:2px solid transparent}.p-action:hover{transform:translateY(-2px);box-shadow:0 10px 26px #030c1e3d}.p-action-icon{width:52px;height:52px;border-radius:12px;background:var(--info-bg);color:var(--primary);display:grid;place-items:center;flex-shrink:0}.p-action-body{flex:1;display:flex;flex-direction:column;gap:.2rem;min-width:0}.p-action-title{font-weight:700;font-size:1.08rem}.p-action-text{color:var(--muted);font-size:.9rem;line-height:1.4}.p-action-arrow{color:var(--muted)}.p-action.is-danger{background:#fff;border-color:var(--danger)}.p-action.is-danger .p-action-icon{background:var(--danger);color:#fff}.p-action.is-danger .p-action-title,.p-action.is-danger .p-action-arrow{color:var(--danger)}@media(min-width:640px){.p-actions{grid-template-columns:1fr 1fr}}@media(min-width:1024px){.p-hero{padding:3.5rem 0 4rem}.p-actions{grid-template-columns:repeat(4,1fr)}.p-action{flex-direction:column;align-items:flex-start;padding:1.4rem;min-height:200px}.p-action-arrow{margin-top:auto}}.p-section{padding:2.75rem 0}.p-section-alt{background:var(--surface);border-top:1px solid var(--border);border-bottom:1px solid var(--border)}.p-section-head{display:flex;align-items:center;justify-content:space-between;gap:1rem;margin-bottom:.9rem;flex-wrap:wrap}.p-section-head .p-h2,.p-section-head .p-h3{margin:0}.p-contact-strip{padding-bottom:0}.p-channels{display:grid;gap:.75rem}@media(min-width:720px){.p-channels{grid-template-columns:repeat(3,1fr)}}.p-channel{display:flex;align-items:center;gap:.9rem;padding:1rem 1.1rem;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);text-decoration:none;color:var(--text);text-align:left;box-shadow:var(--shadow);transition:border-color .15s}.p-channel:hover{border-color:var(--primary)}.p-channel>span:last-child{display:flex;flex-direction:column;gap:.1rem}.p-channel .muted{font-size:.88rem}.p-channel-icon{width:46px;height:46px;border-radius:50%;background:var(--info-bg);color:var(--primary);display:grid;place-items:center;flex-shrink:0}.p-channel-icon.is-wa{background:#e3f6ea;color:#128c4a}.p-type-group{margin-bottom:2rem}.p-type-grid{display:grid;gap:.75rem}@media(min-width:640px){.p-type-grid{grid-template-columns:repeat(2,1fr)}}@media(min-width:960px){.p-type-grid{grid-template-columns:repeat(3,1fr)}.p-type-grid-tight{grid-template-columns:repeat(2,1fr)}}.p-type-card{display:flex;align-items:flex-start;gap:.9rem;padding:1.1rem;text-decoration:none;color:var(--text);text-align:left;width:100%;transition:border-color .15s,box-shadow .15s;font:inherit}.p-type-card:hover{border-color:var(--primary);box-shadow:0 4px 14px #10182814}.p-type-card.is-emergency{border-color:color-mix(in srgb,var(--danger) 35%,white)}.p-type-card.is-emergency:hover,.p-type-card.is-emergency.is-on{border-color:var(--danger);background:snow}.p-type-card.is-on{box-shadow:0 0 0 2px var(--danger)}.p-type-body{display:flex;flex-direction:column;gap:.25rem;flex:1;min-width:0}.p-type-name{font-weight:650;font-size:1rem}.p-type-desc{color:var(--muted);font-size:.88rem;line-height:1.4}.p-type-meta{display:inline-flex;gap:.3rem;align-items:center;font-size:.8rem;color:var(--primary);font-weight:600;margin-top:.2rem}.p-type-chev{color:var(--muted);align-self:center}.p-type-card.is-emergency .p-type-chev{color:var(--danger)}.p-type-icon{width:44px;height:44px;border-radius:12px;display:grid;place-items:center;flex-shrink:0;background:var(--info-bg);color:var(--primary)}.p-type-icon.is-emergency{background:var(--danger-bg);color:var(--danger)}.p-office-grid{list-style:none;padding:0;margin:0;display:grid;gap:.9rem}@media(min-width:720px){.p-office-grid{grid-template-columns:repeat(2,1fr)}}@media(min-width:1024px){.p-office-grid{grid-template-columns:repeat(3,1fr)}}.p-office{padding:1.2rem}.p-office h3{display:flex;gap:.5rem;align-items:center;font-size:1rem;margin:0 0 .7rem}.p-office h3 .p-icon{color:var(--primary)}.p-office p{display:flex;gap:.5rem;align-items:flex-start;margin:.35rem 0;color:var(--muted);font-size:.9rem;line-height:1.45}.p-office p .p-icon{margin-top:2px}.p-pagehead{margin-bottom:1.5rem}.p-pagehead h1{font-size:clamp(1.55rem,4vw,2rem);margin:0;line-height:1.15}.p-pagehead .p-lead{margin-bottom:0}.p-pagehead-row{display:flex;gap:1rem;justify-content:space-between;align-items:flex-end;flex-wrap:wrap}.p-pagehead-actions{display:flex;gap:.5rem}.p-back{display:inline-flex;align-items:center;gap:.35rem;text-decoration:none;font-weight:600;font-size:.9rem;margin-bottom:1rem;color:var(--primary)}.p-back:hover{text-decoration:underline}.p-meta-row{display:flex;flex-wrap:wrap;gap:.5rem 1.25rem;color:var(--muted);font-size:.9rem;margin:0 0 1rem}.p-meta-row>span{display:inline-flex;gap:.4rem;align-items:center}.p-auth{padding:1.75rem 1.25rem;margin-top:2rem;max-width:480px;margin-left:auto;margin-right:auto}.p-auth h1{font-size:1.6rem;margin:.8rem 0 0}.p-auth-icon{width:52px;height:52px;border-radius:14px;background:var(--info-bg);color:var(--primary);display:grid;place-items:center}.p-code-input{font-size:1.7rem!important;letter-spacing:.5em;text-align:center;font-family:ui-monospace,Menlo,Consolas,monospace;min-height:60px!important;padding-left:.5em!important}.p-auth-links{display:flex;justify-content:space-between;margin-top:1rem;gap:.5rem;flex-wrap:wrap}.p-auth-help{text-align:center;font-size:.9rem;margin-top:1.25rem}@media(min-width:640px){.p-auth{padding:2.25rem}}.p-upcoming{margin-bottom:1.75rem}.p-upcoming-grid{display:grid;gap:.75rem}@media(min-width:720px){.p-upcoming-grid{grid-template-columns:1fr 1fr}}.p-appt-mini{display:flex;gap:.85rem;align-items:center;padding:1rem 1.1rem;text-decoration:none;color:var(--text);border-left:4px solid var(--accent)}.p-appt-mini>span:last-child{display:flex;flex-direction:column;gap:.15rem}.p-appt-mini .muted{font-size:.87rem}.p-appt-mini-icon{color:var(--primary)}.p-case-list{list-style:none;padding:0;margin:0;display:grid;gap:.75rem}.p-case-card{display:grid;grid-template-columns:auto 1fr auto;gap:.5rem .9rem;align-items:start;padding:1.1rem;text-decoration:none;color:var(--text);transition:border-color .15s,box-shadow .15s}.p-case-card:hover{border-color:var(--primary);box-shadow:0 4px 14px #10182814}.p-case-card.is-emergency{border-left:4px solid var(--danger)}.p-case-main{min-width:0}.p-case-top{display:flex;align-items:center;gap:.5rem}.p-case-name{font-weight:650;font-size:1.02rem}.p-case-subject{color:var(--text);font-size:.93rem;margin-top:.15rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.p-case-meta{display:flex;flex-wrap:wrap;gap:.3rem 1rem;margin-top:.45rem;font-size:.84rem;color:var(--muted)}.p-case-meta>span{display:inline-flex;gap:.3rem;align-items:center}.p-case-side{grid-column:2 / 4;display:flex;gap:.4rem;flex-wrap:wrap}.p-case-chev{display:none;color:var(--muted);align-self:center}.p-unread{min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:var(--danger);color:#fff;font-size:.72rem;font-weight:700;display:inline-grid;place-items:center}@media(min-width:720px){.p-case-card{grid-template-columns:auto 1fr auto auto;align-items:center;padding:1.15rem 1.25rem}.p-case-side{grid-column:auto;flex-direction:column;align-items:flex-end}.p-case-chev{display:block}}.p-steps-mini{list-style:none;display:flex;gap:.5rem;padding:0;margin:0 0 1.25rem;font-size:.84rem;flex-wrap:wrap}.p-steps-mini li{display:inline-flex;align-items:center;gap:.3rem;padding:.3rem .75rem;border-radius:999px;background:var(--surface);border:1px solid var(--border);color:var(--muted);font-weight:500}.p-steps-mini li.is-done{color:var(--ok);border-color:color-mix(in srgb,var(--ok) 30%,white);background:var(--ok-bg)}.p-steps-mini li.is-current{color:#fff;background:var(--primary);border-color:var(--primary);font-weight:600}.p-emergency-callout{display:flex;gap:.6rem;align-items:center;background:var(--danger-bg);color:var(--danger);border-radius:10px;padding:.8rem 1rem;margin-bottom:1rem;font-weight:500}.p-emergency-callout a{color:var(--danger);font-weight:700}.p-success{text-align:center;padding:2.25rem 1.25rem;margin-top:1rem}.p-success h1{margin:1rem 0 1.25rem;font-size:1.7rem}.p-success>.muted{margin:0;font-size:.85rem;text-transform:uppercase;letter-spacing:.08em;font-weight:600}.p-success-icon{width:68px;height:68px;margin:0 auto;border-radius:50%;background:var(--ok-bg);color:var(--ok);display:grid;place-items:center}.p-success.is-emergency .p-success-icon{background:var(--danger-bg);color:var(--danger)}.p-ref-big{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:clamp(1.6rem,6vw,2.3rem);font-weight:800;color:var(--primary);margin:.2rem 0 1rem;letter-spacing:.02em}.p-success .p-lead{max-width:460px;margin:0 auto 1.5rem}.p-success-actions{display:flex;flex-direction:column;gap:.6rem;align-items:stretch;max-width:360px;margin:0 auto}.p-case-header{padding:1.25rem;margin-bottom:1rem}.p-case-header.is-emergency{border-top:4px solid var(--danger)}.p-case-header-top{display:flex;gap:1rem;align-items:flex-start;margin-bottom:1rem}.p-case-header-top .p-type-icon{width:52px;height:52px}.p-case-header-main{min-width:0}.p-case-header h1{font-size:clamp(1.35rem,4vw,1.75rem);margin:0;line-height:1.2}.p-case-header-subject{margin:.25rem 0 0;color:var(--muted)}.p-case-header-badges{display:flex;flex-wrap:wrap;align-items:center;gap:.45rem;margin-top:.6rem}.p-ref{font-weight:700;font-size:.9rem;color:var(--primary);background:var(--bg);padding:.15rem .55rem;border-radius:6px;border:1px solid var(--border)}.p-stepper{list-style:none;padding:1rem 0 0;margin:0;display:grid;grid-template-columns:repeat(4,1fr);border-top:1px solid var(--border)}.p-stepper li{position:relative;display:flex;flex-direction:column;align-items:center;gap:.4rem;text-align:center;font-size:.78rem;color:var(--muted)}.p-stepper li:before{content:"";position:absolute;top:14px;right:50%;width:100%;height:3px;background:var(--border);z-index:0}.p-stepper li:first-child:before{display:none}.p-stepper li.is-done:before,.p-stepper li.is-current:before{background:var(--ok)}.p-step-dot{position:relative;z-index:1;width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:var(--surface);border:2px solid var(--border);font-weight:700;font-size:.82rem;color:var(--muted)}.p-stepper li.is-done .p-step-dot{background:var(--ok);border-color:var(--ok);color:#fff}.p-stepper li.is-current .p-step-dot{border-color:var(--primary);color:var(--primary);box-shadow:0 0 0 4px var(--info-bg)}.p-stepper li.is-current{color:var(--text);font-weight:600}.p-stepper li.is-done{color:var(--text)}@media(min-width:640px){.p-stepper li{font-size:.87rem}}.p-alert-warn{display:flex;gap:.85rem;align-items:flex-start;background:var(--warn-bg);color:#6b4708;border:1px solid color-mix(in srgb,var(--warn) 35%,white);border-radius:var(--radius);padding:1rem 1.1rem;margin-bottom:1rem}.p-alert-warn strong{display:block;font-size:1.02rem}.p-alert-warn p{margin:.25rem 0 0;font-size:.92rem;line-height:1.45}.p-alert-warn .p-icon{color:var(--warn);margin-top:1px}.p-case-layout{display:grid;gap:1rem;align-items:start}.p-case-col-main,.p-case-col-side{display:grid;gap:1rem;min-width:0}@media(min-width:960px){.p-case-layout{grid-template-columns:minmax(0,1fr) 340px}.p-case-col-side{position:sticky;top:90px}}.p-timeline{list-style:none;margin:0 0 1rem;padding:0;display:flex;flex-direction:column;gap:.9rem}.p-ev-msg{display:flex;flex-direction:column;max-width:88%}.p-ev-msg.is-mine{align-self:flex-end;align-items:flex-end}.p-ev-msg.is-theirs{align-self:flex-start}.p-ev-head{display:flex;align-items:center;gap:.45rem;font-size:.8rem;margin-bottom:.3rem}.p-ev-author{font-weight:600;color:var(--text)}.p-ev-time{color:var(--muted)}.p-ev-avatar{width:24px;height:24px;border-radius:50%;background:var(--primary);color:#fff;font-size:.72rem;font-weight:700;display:grid;place-items:center}.p-ev-avatar.is-ai{background:var(--accent);color:#2b2205}.p-ev-bubble{padding:.75rem .95rem;border-radius:14px;line-height:1.5;white-space:pre-wrap;word-break:break-word;font-size:.95rem}.p-ev-msg.is-mine .p-ev-bubble{background:var(--primary);color:#fff;border-bottom-right-radius:4px}.p-ev-msg.is-theirs .p-ev-bubble{background:var(--bg);border:1px solid var(--border);border-bottom-left-radius:4px}.p-ev-line{align-self:center;display:flex;flex-wrap:wrap;justify-content:center;align-items:center;gap:.35rem;font-size:.8rem;color:var(--muted);text-align:center;max-width:92%}.p-ev-line time{opacity:.8}.p-ev-line time:before{content:"· "}.p-composer{border-top:1px solid var(--border);padding-top:1rem}.p-composer textarea{width:100%;border:1px solid var(--border);border-radius:10px;padding:.75rem .85rem;resize:vertical;min-height:90px;outline:none;line-height:1.5}.p-composer textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px color-mix(in srgb,var(--primary) 18%,transparent)}.p-composer-foot{display:flex;justify-content:space-between;align-items:center;gap:.75rem;margin-top:.6rem;flex-wrap:wrap}.p-closed-note{display:flex;gap:.5rem;align-items:center;padding:.8rem 1rem;background:var(--bg);border-radius:10px;color:var(--muted);font-size:.92rem}.p-doc-list{list-style:none;padding:0;margin:0;display:grid;gap:.5rem}.p-doc-list li{display:flex;align-items:center;gap:.75rem;padding:.6rem .7rem;border:1px solid var(--border);border-radius:10px}.p-doc-icon{width:36px;height:36px;border-radius:8px;background:var(--info-bg);color:var(--primary);display:grid;place-items:center;flex-shrink:0}.p-doc-body{flex:1;display:flex;flex-direction:column;min-width:0}.p-doc-name{font-weight:600;font-size:.93rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.p-dl{margin:0;display:grid;gap:.8rem}.p-dl-row dt{font-size:.78rem;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:600}.p-dl-row dd{margin:.2rem 0 0;font-size:.95rem;line-height:1.45;word-break:break-word}.p-dl-center{text-align:left;max-width:420px;margin:0 auto 1.25rem;background:var(--bg);padding:1rem 1.1rem;border-radius:10px}@media(min-width:640px){.p-dl-grid{grid-template-columns:repeat(3,1fr)}}.p-side-appts{list-style:none;padding:0;margin:0;display:grid;gap:.6rem}.p-side-appts li{display:flex;gap:.6rem;align-items:flex-start}.p-side-appts li>.p-icon{color:var(--primary);margin-top:2px}.p-side-appts li>span{flex:1;display:flex;flex-direction:column;gap:.1rem;font-size:.92rem}.p-help-links{display:flex;flex-wrap:wrap;gap:.5rem}.p-help .btn.danger{width:100%;justify-content:center}.p-appt-section{margin-bottom:2rem}.p-appt-list{list-style:none;padding:0;margin:0;display:grid;gap:.75rem}.p-appt{display:flex;gap:1rem;padding:1.1rem;align-items:flex-start}.p-appt.is-past{opacity:.78;box-shadow:none}.p-appt-date{width:58px;flex-shrink:0;border-radius:12px;background:var(--primary);color:#fff;text-align:center;padding:.45rem 0;display:flex;flex-direction:column;line-height:1.1}.p-appt.is-past .p-appt-date{background:var(--muted)}.p-appt-day{font-size:1.45rem;font-weight:800}.p-appt-month{font-size:.75rem;text-transform:uppercase;letter-spacing:.06em}.p-appt-body{flex:1;min-width:0}.p-appt-top{display:flex;gap:.5rem;align-items:center;justify-content:space-between;flex-wrap:wrap}.p-appt-top strong{font-size:1.02rem}.p-appt-meta{display:flex;flex-wrap:wrap;gap:.3rem 1rem;margin-top:.45rem;font-size:.87rem;color:var(--muted)}.p-appt-meta>span{display:inline-flex;gap:.3rem;align-items:center}.p-appt-actions{display:flex;gap:.5rem;margin-top:.85rem;flex-wrap:wrap}.p-appt-form{display:grid;gap:1rem}.p-step-h{display:flex;align-items:center;gap:.6rem;font-size:1.05rem;margin:0 0 1rem}.p-step-n{width:28px;height:28px;border-radius:50%;background:var(--primary);color:#fff;display:grid;place-items:center;font-size:.85rem;font-weight:700}.p-slots{border:0;padding:0;margin:0}.p-slots legend{font-size:.875rem;font-weight:600;margin-bottom:.6rem;padding:0}.p-slot-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(112px,1fr));gap:.5rem}.p-slot{border:1px solid var(--border);background:var(--surface);border-radius:10px;padding:.7rem .5rem;font-weight:600;color:var(--primary);min-height:46px}.p-slot:hover{border-color:var(--primary);background:var(--info-bg)}.p-slot.is-on{background:var(--primary);border-color:var(--primary);color:#fff}.p-step-card .btn.p-btn-block{margin-top:1rem}.p-modal-backdrop{position:fixed;inset:0;background:#0a142880;z-index:80;display:flex;align-items:flex-end;justify-content:center;animation:p-fade .15s ease-out}.p-modal{background:var(--surface);width:100%;max-width:520px;max-height:92vh;overflow:auto;border-radius:16px 16px 0 0;box-shadow:0 20px 60px #00000040;outline:none}.p-modal-head{display:flex;align-items:center;justify-content:space-between;padding:1rem 1rem .25rem 1.25rem}.p-modal-head h2{font-size:1.2rem;margin:0}.p-modal.is-danger .p-modal-head h2{color:var(--danger)}.p-modal-body{padding:.5rem 1.25rem 1rem;line-height:1.5}.p-modal-body p{margin:0 0 .6rem}.p-modal-foot{display:flex;justify-content:flex-end;gap:.5rem;padding:.9rem 1.25rem 1.25rem;border-top:1px solid var(--border);flex-wrap:wrap}@media(min-width:640px){.p-modal-backdrop{align-items:center;padding:1rem}.p-modal{border-radius:16px}}.p-emergency-hero{background:linear-gradient(160deg,#a8251a,var(--danger));color:#fff;padding:2.25rem 0 2.5rem}.p-emergency-hero h1{color:#fff!important;font-size:clamp(1.7rem,5vw,2.4rem);line-height:1.15;margin:.8rem 0 .6rem}.p-emergency-hero p{color:#ffffffe6;line-height:1.55;margin:0 0 1.5rem;max-width:600px}.p-emergency-badge{display:inline-flex;gap:.4rem;align-items:center;background:#ffffff2e;padding:.3rem .75rem;border-radius:999px;font-weight:700;font-size:.8rem;text-transform:uppercase;letter-spacing:.08em}.p-call-grid{display:grid;gap:.7rem}.p-call{display:flex;align-items:center;gap:1rem;background:#ffffff1f;border:1px solid rgba(255,255,255,.35);color:#fff;text-decoration:none;padding:1rem 1.15rem;border-radius:14px;transition:background .15s}.p-call:hover{background:#fff3}.p-call>span{display:flex;flex-direction:column;gap:.1rem}.p-call-label{font-size:.85rem;opacity:.9}.p-call-num{font-size:1.3rem;font-weight:800;letter-spacing:.01em}.p-call.is-primary{background:#fff;color:var(--danger);border-color:#fff;box-shadow:0 8px 24px #3c000040}.p-call.is-primary .p-call-num{font-size:1.55rem}.p-call:focus-visible{outline:3px solid #fff!important;outline-offset:3px}@media(min-width:720px){.p-call-grid{grid-template-columns:1.3fr 1fr}.p-call.is-primary{grid-row:span 2}}.p-login-gate{display:flex;gap:1rem;align-items:flex-start;border-left:4px solid var(--danger)}.p-login-gate>.p-icon{color:var(--danger)}.p-login-gate h3{margin:0 0 .3rem}.p-login-gate p{margin:0 0 1rem;line-height:1.5}.p-chat-fab{position:fixed;right:1rem;bottom:1rem;z-index:70;width:60px;height:60px;border-radius:50%;border:0;background:var(--primary);color:#fff;display:grid;place-items:center;box-shadow:0 8px 24px #0b254559;transition:transform .15s}.p-chat-fab:hover{transform:scale(1.05)}.p-chat-fab-avatar{width:46px;height:46px;border-radius:50%;background:var(--accent);color:#2b2205;font-weight:800;font-size:1.2rem;display:grid;place-items:center}.p-chat-fab-icon{position:absolute;right:-2px;bottom:-2px;width:24px;height:24px;border-radius:50%;background:#fff;color:var(--primary);display:grid;place-items:center;box-shadow:0 1px 4px #0003}.p-chat-fab.is-open{display:none}.p-chat{position:fixed;inset:0;z-index:75;background:var(--surface);display:flex;flex-direction:column;animation:p-chat-in .18s ease-out}@keyframes p-chat-in{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:none}}@media(min-width:640px){.p-chat{inset:auto 1rem 1rem auto;width:380px;height:min(600px,calc(100vh - 2rem));border-radius:18px;box-shadow:0 20px 60px #10182847;overflow:hidden;border:1px solid var(--border)}}.p-chat-head{display:flex;align-items:center;gap:.75rem;padding:.85rem 1rem;background:var(--primary);color:#fff}.p-chat-avatar{position:relative;width:40px;height:40px;border-radius:50%;background:var(--accent);color:#2b2205;font-weight:800;display:grid;place-items:center;flex-shrink:0}.p-online{position:absolute;right:0;bottom:0;width:11px;height:11px;border-radius:50%;background:#2ecc71;border:2px solid var(--primary)}.p-chat-title{flex:1;display:flex;flex-direction:column;line-height:1.2}.p-chat-title span{font-size:.8rem;opacity:.8}.p-chat-close{color:#fff}.p-chat-close:hover{background:#ffffff24}.p-chat-banner{display:flex;gap:.45rem;align-items:center;padding:.55rem 1rem;font-size:.85rem;font-weight:500;background:var(--bg);color:var(--muted);border-bottom:1px solid var(--border)}.p-chat-banner.is-wait{background:var(--warn-bg);color:#7a5410}.p-chat-banner.is-human{background:var(--ok-bg);color:var(--ok)}.p-chat-list{flex:1;overflow-y:auto;padding:1rem;display:flex;flex-direction:column;gap:.6rem;background:#fafbfd}.p-cmsg{display:flex;flex-direction:column;max-width:84%}.p-cmsg.is-in{align-self:flex-end;align-items:flex-end}.p-cmsg.is-out{align-self:flex-start}.p-cmsg-author{font-size:.74rem;color:var(--muted);font-weight:600;margin:0 0 .2rem .2rem}.p-cmsg-bubble{padding:.6rem .85rem;border-radius:14px;line-height:1.45;font-size:.93rem;white-space:pre-wrap;word-break:break-word}.p-cmsg.is-in .p-cmsg-bubble{background:var(--primary);color:#fff;border-bottom-right-radius:4px}.p-cmsg.is-out .p-cmsg-bubble{background:#fff;border:1px solid var(--border);border-bottom-left-radius:4px}.p-cmsg.is-failed .p-cmsg-bubble{opacity:.6}.p-cmsg-retry{background:none;border:0;color:var(--danger);font-size:.75rem;padding:.2rem 0}.p-cmsg-system{align-self:center;font-size:.78rem;color:var(--muted);text-align:center;max-width:90%}.p-typing{display:inline-flex;gap:4px;align-items:center;padding:.75rem .9rem!important}.p-typing span{width:7px;height:7px;border-radius:50%;background:var(--muted);animation:p-bounce 1.2s infinite ease-in-out}.p-typing span:nth-child(2){animation-delay:.15s}.p-typing span:nth-child(3){animation-delay:.3s}@keyframes p-bounce{0%,60%,to{transform:translateY(0);opacity:.45}30%{transform:translateY(-4px);opacity:1}}.p-chat-chip{align-self:flex-start;display:inline-flex;gap:.4rem;align-items:center;background:var(--info-bg);color:var(--primary);text-decoration:none;font-weight:600;font-size:.85rem;padding:.45rem .8rem;border-radius:999px;border:1px solid color-mix(in srgb,var(--primary) 20%,white)}.p-chat-chip:hover{background:color-mix(in srgb,var(--primary) 12%,white)}.p-chat-error{background:var(--danger-bg);color:var(--danger);font-size:.82rem;padding:.45rem 1rem}.p-chat-form{display:flex;gap:.5rem;align-items:flex-end;padding:.7rem;border-top:1px solid var(--border);background:var(--surface)}.p-chat-form textarea{flex:1;resize:none;border:1px solid var(--border);border-radius:12px;padding:.65rem .8rem;max-height:120px;outline:none;line-height:1.4;font-size:1rem}.p-chat-form textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px color-mix(in srgb,var(--primary) 18%,transparent)}.p-chat-send{width:44px;height:44px;border-radius:50%;border:0;background:var(--primary);color:#fff;display:grid;place-items:center;flex-shrink:0}.p-chat-send:disabled{opacity:.45;cursor:default}@media(prefers-reduced-motion:reduce){.p-app *,.p-chat,.p-modal-backdrop{animation:none!important;transition:none!important}}.s-root{--s-side-w: 232px;--s-line: #e6eaf0;--s-line-2: #eef1f5;--s-hover: #f6f8fb;--s-ink-2: #3b4a63;--s-r: 8px;--s-st-nuevo: #1d4ed8;--s-st-nuevo-bg: #e8effd;--s-st-rev: #6d28d9;--s-st-rev-bg: #f1ecfd;--s-st-esp: #9a5b06;--s-st-esp-bg: #fff3d6;--s-st-prog: #0f766e;--s-st-prog-bg: #dff4f1;--s-note-bg: #fff8db;--s-note-line: #f0dc8c;--s-ai-bg: #f3f0ff;--s-ai-line: #d9d0fb;--s-ai: #5b3fd6;font-size:14px;line-height:1.45;color:var(--text);background:var(--bg)}.s-root h1,.s-root h2,.s-root h3{margin:0}.s-root a{text-decoration:none}.s-root a:hover{text-decoration:underline}.s-root :focus-visible{outline:2px solid color-mix(in srgb,var(--primary) 55%,white);outline-offset:2px;border-radius:4px}.s-icon{flex:none;display:inline-block;vertical-align:middle}.s-h1{font-size:1.35rem;font-weight:700;letter-spacing:-.01em}.s-h2{font-size:.95rem;font-weight:650;display:flex;align-items:center;gap:.45rem}.s-h3{font-size:.8rem;font-weight:650;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);display:flex;align-items:center;gap:.4rem;margin-bottom:.65rem}.s-sub{color:var(--muted);font-size:.9rem;margin-top:.15rem}.s-small{font-size:.82rem}.s-cap:first-letter{text-transform:uppercase}.s-nowrap{white-space:nowrap}.s-trunc{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0;display:block}.s-pad{padding:1rem}.s-pad-x{padding:.85rem 1rem 0}.s-mt{margin-top:.9rem}.s-spinner{vertical-align:middle}.s-root .btn{border-radius:var(--s-r)}.s-root .btn.sm{padding:.38rem .75rem;font-size:.85rem}.s-btn-block{width:100%;justify-content:center}.s-link-btn{background:none;border:0;padding:0;color:var(--primary);font-weight:600;font-size:.85rem}.s-link-btn:hover{text-decoration:underline}.s-link-btn:disabled{opacity:.5}.s-icon-btn{background:none;border:0;padding:.3rem;border-radius:6px;color:inherit;display:inline-grid;place-items:center}.s-icon-btn:hover{background:#7f8ca026}.s-code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:.8rem;background:var(--s-line-2);padding:.05rem .35rem;border-radius:4px}.s-kbd{font:600 .72rem ui-monospace,monospace;border:1px solid var(--s-line);border-bottom-width:2px;border-radius:4px;padding:0 .35rem;color:var(--muted);background:#fff}.s-root .error-box.s-error{display:flex;align-items:center;gap:.5rem;font-size:.88rem;border-radius:var(--s-r)}.s-root .error-box.s-error .s-link-btn{margin-left:auto;color:var(--danger)}.s-ok-box{background:var(--ok-bg);color:var(--ok);border-radius:var(--s-r);padding:.6rem .8rem;margin-bottom:1rem;display:flex;gap:.45rem;align-items:center;font-size:.88rem}.s-notice{display:flex;align-items:center;gap:.45rem;border-radius:var(--s-r)}.s-ribbon{background:var(--accent);color:#3a2a00;text-align:center;font-size:.78rem;font-weight:650;padding:.28rem 1rem;letter-spacing:.01em;flex:none}.s-boot{min-height:100vh;display:grid;place-items:center;padding:2rem}.s-login{min-height:100vh;display:flex;flex-direction:column;background:radial-gradient(1200px 500px at 50% -10%,color-mix(in srgb,var(--primary) 14%,transparent),transparent),var(--bg)}.s-login-wrap{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:2rem 1rem;gap:1.25rem}.s-login-brand{display:flex;align-items:center;gap:.85rem}.s-login-name{font-weight:700;font-size:1.05rem}.s-login-sub{color:var(--muted);font-size:.88rem}.s-login-card{width:100%;max-width:380px;padding:1.75rem}.s-login-hint{margin:.3rem 0 1.25rem;font-size:.88rem}.s-login-foot{display:flex;align-items:center;gap:.4rem;font-size:.8rem}.s-shell{display:grid;grid-template-columns:var(--s-side-w) minmax(0,1fr);height:100vh;overflow:hidden}.s-main{display:flex;flex-direction:column;min-width:0;min-height:0}.s-content{flex:1;overflow:auto;min-height:0}.s-sidebar{background:var(--primary);color:#ffffffdb;display:flex;flex-direction:column;min-height:0;border-right:1px solid rgba(0,0,0,.1)}.s-brand{display:flex;align-items:center;gap:.7rem;padding:1rem 1rem .9rem;color:#fff}.s-root .s-brand:hover{text-decoration:none}.s-logo{flex:none;width:34px;height:34px;border-radius:9px;display:grid;place-items:center;background:var(--accent);color:var(--primary);font-weight:800;font-size:.85rem;letter-spacing:.02em}.s-logo-lg{width:46px;height:46px;font-size:1.05rem;border-radius:12px}.s-brand-text{display:flex;flex-direction:column;min-width:0}.s-brand-name{font-weight:700;font-size:.92rem;line-height:1.2}.s-brand-sub{font-size:.72rem;opacity:.65}.s-nav{flex:1;display:flex;flex-direction:column;gap:2px;padding:.5rem .6rem;overflow-y:auto}.s-nav-item{display:flex;align-items:center;gap:.65rem;padding:.5rem .65rem;border-radius:7px;color:#ffffffc7;font-weight:550;font-size:.9rem}.s-root .s-nav-item:hover{background:#ffffff14;color:#fff;text-decoration:none}.s-nav-item.active{background:#ffffff24;color:#fff;box-shadow:inset 2px 0 0 var(--accent)}.s-nav-badge{margin-left:auto;min-width:20px;height:20px;border-radius:10px;background:#e5484d;color:#fff;font-size:.72rem;font-weight:700;display:grid;place-items:center;padding:0 .35rem;box-shadow:0 0 #e5484d99;animation:s-pulse 2s infinite}@keyframes s-pulse{0%{box-shadow:0 0 #e5484d8c}70%{box-shadow:0 0 0 7px #e5484d00}to{box-shadow:0 0 #e5484d00}}.s-userbox{display:flex;align-items:center;gap:.6rem;padding:.8rem .9rem;border-top:1px solid rgba(255,255,255,.1)}.s-userbox-text{min-width:0;flex:1}.s-userbox-name{color:#fff;font-weight:600;font-size:.86rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.s-userbox-meta{font-size:.74rem;opacity:.65;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.s-logout{color:#ffffffb3}.s-logout:hover{color:#fff;background:#ffffff1a}.s-topbar{flex:none;height:56px;display:flex;align-items:center;gap:1rem;padding:0 1.5rem;background:var(--surface);border-bottom:1px solid var(--s-line)}.s-search{flex:1;max-width:560px;display:flex;align-items:center;gap:.5rem;background:var(--bg);border:1px solid var(--s-line);border-radius:var(--s-r);padding:0 .6rem;height:36px;color:var(--muted)}.s-search:focus-within{border-color:var(--primary);background:#fff;box-shadow:0 0 0 3px color-mix(in srgb,var(--primary) 14%,transparent)}.s-search input{flex:1;border:0;background:transparent;outline:none;min-width:0;color:var(--text)}.s-topbar-actions{margin-left:auto;display:flex;gap:.5rem}.s-page{padding:1.4rem 1.5rem 3rem;max-width:1240px;margin:0 auto}.s-page-wide{max-width:1480px}.s-page-narrow{max-width:860px}.s-page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:1rem;margin-bottom:1.1rem}.s-page-actions{display:flex;gap:.6rem;align-items:center}.s-back{display:inline-flex;align-items:center;gap:.35rem;color:var(--muted);font-size:.85rem;font-weight:550;margin-bottom:.7rem}.s-root .s-back:hover{color:var(--primary)}.s-badge{display:inline-flex;align-items:center;gap:.35rem;padding:.12rem .5rem;border-radius:999px;font-size:.74rem;font-weight:600;white-space:nowrap;background:var(--s-line-2);color:var(--s-ink-2);line-height:1.45}.s-badge-dot{width:6px;height:6px;border-radius:50%;background:currentColor}.s-st-nuevo{background:var(--s-st-nuevo-bg);color:var(--s-st-nuevo)}.s-st-en_revision{background:var(--s-st-rev-bg);color:var(--s-st-rev)}.s-st-esperando_ciudadano{background:var(--s-st-esp-bg);color:var(--s-st-esp)}.s-st-programado{background:var(--s-st-prog-bg);color:var(--s-st-prog)}.s-st-resuelto{background:var(--ok-bg);color:var(--ok)}.s-st-cerrado{background:var(--s-line-2);color:var(--muted)}.s-ap-activa{background:var(--s-st-nuevo-bg);color:var(--s-st-nuevo)}.s-ap-completada{background:var(--ok-bg);color:var(--ok)}.s-ap-cancelada{background:var(--s-line-2);color:var(--muted)}.s-cv-waiting_human{background:var(--danger-bg);color:var(--danger)}.s-cv-human{background:var(--s-st-nuevo-bg);color:var(--s-st-nuevo)}.s-cv-ai{background:var(--s-ai-bg);color:var(--s-ai)}.s-cv-closed{background:var(--s-line-2);color:var(--muted)}.s-role-admin{background:#fde8e8;color:#9b1c1c}.s-role-supervisor{background:var(--s-st-rev-bg);color:var(--s-st-rev)}.s-role-official{background:var(--s-st-nuevo-bg);color:var(--s-st-nuevo)}.s-ok-badge{background:var(--ok-bg);color:var(--ok)}.s-new-tag{margin-left:.45rem;background:var(--s-st-nuevo-bg);color:var(--s-st-nuevo)}.s-prio{display:inline-flex;align-items:center;gap:.35rem;font-size:.78rem;font-weight:600;color:var(--s-ink-2);white-space:nowrap}.s-prio-bars{display:inline-flex;align-items:flex-end;gap:1.5px;height:11px}.s-prio-bars i{width:3px;border-radius:1px;background:#d3d9e3}.s-prio-bars i:nth-child(1){height:5px}.s-prio-bars i:nth-child(2){height:8px}.s-prio-bars i:nth-child(3){height:11px}.s-prio-bars i.on{background:currentColor}.s-prio-baja{color:var(--muted)}.s-prio-normal{color:var(--s-ink-2)}.s-prio-alta{color:#c25e00}.s-prio-urgente{color:var(--danger)}.s-emer-tag{display:inline-flex;align-items:center;gap:.25rem;background:var(--danger);color:#fff;font-size:.68rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em;padding:.08rem .4rem;border-radius:4px;white-space:nowrap}.s-chan{display:inline-flex;align-items:center;gap:.35rem;color:var(--s-ink-2);font-size:.85rem;white-space:nowrap}.s-chan-whatsapp .s-icon{color:#128c4b}.s-chan-telefono .s-icon{color:#1d4ed8}.s-chan-chat_web .s-icon{color:#6d28d9}.s-chan-ventanilla .s-icon{color:#9a5b06}.s-chan-portal .s-icon{color:var(--primary)}.s-chan-correo .s-icon,.s-chan-sms .s-icon{color:#0f766e}.s-type{display:inline-flex;align-items:center;gap:.45rem;min-width:0;max-width:100%;font-size:.87rem}.s-type-icon{flex:none;width:24px;height:24px;border-radius:6px;display:grid;place-items:center;background:var(--s-line-2);color:var(--s-ink-2)}.s-cat-emergencia .s-type-icon{background:var(--danger-bg);color:var(--danger)}.s-cat-cita .s-type-icon{background:var(--s-st-prog-bg);color:var(--s-st-prog)}.s-cat-reporte .s-type-icon{background:var(--s-st-esp-bg);color:var(--s-st-esp)}.s-cat-tramite .s-type-icon{background:var(--s-st-nuevo-bg);color:var(--s-st-nuevo)}.s-type-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.s-avatar{flex:none;display:inline-grid;place-items:center;border-radius:50%;font-weight:700;letter-spacing:.02em;line-height:1}.s-sla{display:inline-flex;align-items:center;gap:.3rem;font-size:.82rem;white-space:nowrap;color:var(--s-ink-2)}.s-sla-soon{color:#c25e00;font-weight:600}.s-sla-late{color:var(--danger);font-weight:650}.s-sla-done{color:var(--ok)}.s-ref{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:.82rem;font-weight:600;color:var(--primary);white-space:nowrap}.s-ref-lg{font-size:.95rem}.s-ref-sm{font-size:.72rem;font-weight:500}.s-doc{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:.78rem}.s-count{display:inline-grid;place-items:center;min-width:20px;height:18px;padding:0 .35rem;border-radius:9px;background:var(--s-line-2);color:var(--muted);font-size:.72rem;font-weight:700;text-transform:none;letter-spacing:0}.s-count.hot{background:var(--danger);color:#fff}.s-empty{padding:2.5rem 1rem;text-align:center;color:var(--muted);display:flex;flex-direction:column;align-items:center;gap:.35rem}.s-empty-icon{width:44px;height:44px;border-radius:12px;background:var(--s-line-2);display:grid;place-items:center;margin-bottom:.3rem}.s-empty-title{font-weight:650;color:var(--s-ink-2)}.s-empty-text{font-size:.86rem;max-width:340px}.s-skel{display:block;height:10px;border-radius:5px;background:linear-gradient(90deg,#edf0f4 25%,#f6f8fa,#edf0f4 75%);background-size:200% 100%;animation:s-shimmer 1.3s infinite linear}.s-skel-block{display:flex;flex-direction:column;gap:.7rem;padding:.4rem 0}.s-skel-row td{padding:.9rem .75rem}.s-skel-num{display:inline-block;width:44px;height:24px}@keyframes s-shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.s-select{border:1px solid var(--s-line);border-radius:var(--s-r);background:#fff;height:34px;padding:0 .55rem;font-size:.86rem;color:var(--text);max-width:220px}.s-select:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px color-mix(in srgb,var(--primary) 14%,transparent)}.s-input-icon{display:flex;align-items:center;gap:.45rem;border:1px solid var(--s-line);border-radius:var(--s-r);background:#fff;height:34px;padding:0 .55rem;color:var(--muted)}.s-input-icon:focus-within{border-color:var(--primary);box-shadow:0 0 0 3px color-mix(in srgb,var(--primary) 14%,transparent)}.s-input-icon input{border:0;outline:none;flex:1;min-width:0;background:transparent;color:var(--text);font-size:.88rem}.s-input-lg{height:42px}.s-input-lg input{font-size:.95rem}.s-root .field input,.s-root .field select,.s-root .field textarea{border-radius:var(--s-r);padding:.55rem .7rem}.s-root .field{margin-bottom:.85rem}.s-root .field label{font-size:.82rem;color:var(--s-ink-2)}.s-invalid input,.s-invalid select,.s-invalid textarea{border-color:var(--danger)!important}.s-field-err{color:var(--danger);font-size:.78rem}.s-live{display:inline-flex;align-items:center;gap:.4rem;font-size:.78rem;color:var(--muted);font-weight:600}.s-live-dot{width:7px;height:7px;border-radius:50%;background:var(--ok);box-shadow:0 0 0 3px var(--ok-bg)}.s-tiles{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:.75rem;margin-bottom:1rem}.s-tile{position:relative;background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:.85rem .95rem .8rem;display:flex;flex-direction:column;gap:.2rem;color:var(--text);box-shadow:var(--shadow);transition:border-color .15s,transform .15s}.s-root .s-tile:hover{text-decoration:none;border-color:color-mix(in srgb,var(--primary) 35%,var(--border));transform:translateY(-1px)}.s-tile-icon{position:absolute;top:.8rem;right:.8rem;color:var(--muted);opacity:.7}.s-tile-label{font-size:.78rem;color:var(--muted);font-weight:600;padding-right:1.4rem;line-height:1.25;min-height:2em}.s-tile-value{font-size:1.75rem;font-weight:700;letter-spacing:-.02em;line-height:1.1;font-variant-numeric:tabular-nums}.s-tile-danger{background:var(--danger);border-color:var(--danger);color:#fff}.s-tile-danger .s-tile-label,.s-tile-danger .s-tile-icon{color:#ffffffe6;opacity:1}.s-tile-danger-soft{border-color:#f3c1bc}.s-tile-danger-soft .s-tile-value,.s-tile-danger-soft .s-tile-icon{color:var(--danger);opacity:1}.s-tile-warn{border-color:#f1d9a6}.s-tile-warn .s-tile-value,.s-tile-warn .s-tile-icon{color:var(--warn);opacity:1}.s-dash-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:.75rem;margin-bottom:.75rem}.s-dash-grid .s-span-2{grid-column:span 2}.s-panel{padding:.9rem 1rem 1rem;border-radius:10px;min-width:0}.s-panel-head{display:flex;align-items:center;justify-content:space-between;gap:.5rem;margin-bottom:.7rem}.s-week{display:grid;grid-template-columns:auto 1fr;gap:.5rem;height:210px}.s-week-axis{display:flex;flex-direction:column;justify-content:space-between;font-size:.7rem;color:var(--muted);padding-bottom:1.5rem;text-align:right;font-variant-numeric:tabular-nums;line-height:0;padding-top:0}.s-week-plot{position:relative;display:grid;grid-template-columns:repeat(7,1fr);gap:0}.s-week-grid{position:absolute;inset:0 0 1.5rem;pointer-events:none}.s-week-grid i{position:absolute;left:0;right:0;border-top:1px solid var(--s-line-2)}.s-week-col{position:relative;display:flex;flex-direction:column;min-width:0;outline:none}.s-week-barwrap{position:relative;flex:1;display:flex;align-items:flex-end;justify-content:center}.s-week-bar{position:relative;width:min(28px,55%);background:var(--primary);border-radius:4px 4px 0 0;min-height:2px;transition:height .3s ease,opacity .15s;opacity:.85}.s-week-col:hover .s-week-bar,.s-week-col:focus-visible .s-week-bar{opacity:1}.s-week-val{position:absolute;bottom:100%;left:50%;transform:translate(-50%);margin-bottom:3px;font-size:.74rem;font-weight:700;color:var(--text)}.s-week-lbl{height:1.5rem;display:grid;place-items:center;font-size:.72rem;color:var(--muted);text-transform:capitalize;white-space:nowrap}.s-week-lbl.today{color:var(--text);font-weight:700}.s-tip{position:absolute;bottom:calc(100% + 6px);left:50%;transform:translate(-50%);background:#14213d;color:#fff;font-size:.74rem;padding:.35rem .55rem;border-radius:6px;white-space:nowrap;pointer-events:none;opacity:0;transition:opacity .12s;z-index:2}.s-tip span{opacity:.75;text-transform:capitalize}.s-week-col:hover .s-tip,.s-week-col:focus-visible .s-tip{opacity:1}.s-hbars{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:2px}.s-hbar{width:100%;display:grid;grid-template-columns:minmax(0,42%) 1fr 2.2rem;align-items:center;gap:.6rem;background:none;border:0;padding:.32rem .35rem;border-radius:6px;text-align:left;color:var(--text)}.s-hbar:hover{background:var(--s-hover)}.s-hbar-label{display:flex;align-items:center;gap:.45rem;font-size:.84rem;min-width:0}.s-hbar-ic{flex:none;color:var(--muted);display:inline-grid;place-items:center}.s-hbar-track{height:8px;border-radius:4px;background:var(--s-line-2);overflow:hidden}.s-hbar-fill{display:block;height:100%;background:var(--primary);border-radius:0 4px 4px 0;min-width:3px;opacity:.85;transition:width .3s}.s-hbar:hover .s-hbar-fill{opacity:1}.s-hbar-count{text-align:right;font-weight:650;font-size:.84rem;font-variant-numeric:tabular-nums}.s-dash-lists{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:.75rem}.s-minilist-danger{border-top:3px solid var(--danger)}.s-minilist-danger .s-h2 .s-icon{color:var(--danger)}.s-mini-rows{list-style:none;margin:0 -.5rem;padding:0}.s-mini-row{display:flex;align-items:center;gap:.65rem;padding:.5rem;border-radius:7px;color:var(--text);border-left:3px solid transparent}.s-root .s-mini-row:hover{background:var(--s-hover);text-decoration:none}.s-mini-row.hot{border-left-color:var(--danger)}.s-mini-main{flex:1;min-width:0;display:flex;flex-direction:column}.s-mini-top{display:flex;gap:.5rem;align-items:baseline;min-width:0;font-size:.88rem}.s-mini-sub{font-size:.76rem}.s-mini-side{display:flex;align-items:center;gap:.5rem;flex:none}.s-filters{padding:.7rem .8rem;margin-bottom:.75rem;border-radius:10px;display:flex;flex-direction:column;gap:.6rem}.s-filter-row{display:flex;flex-wrap:wrap;gap:.5rem;align-items:center}.s-filter-search{flex:1 1 220px;max-width:320px}.s-chips{display:flex;flex-wrap:wrap;gap:.35rem}.s-chip{display:inline-flex;align-items:center;gap:.35rem;border:1px solid var(--s-line);background:#fff;border-radius:999px;padding:.22rem .65rem;font-size:.8rem;font-weight:600;color:var(--s-ink-2)}.s-chip:hover{border-color:#c9d1dd}.s-chip.on{background:var(--primary);border-color:var(--primary);color:#fff}.s-chip-dot{width:7px;height:7px;border-radius:50%;background:currentColor}.s-chip-dot.s-st-nuevo{background:var(--s-st-nuevo)}.s-chip-dot.s-st-en_revision{background:var(--s-st-rev)}.s-chip-dot.s-st-esperando_ciudadano{background:#d4900c}.s-chip-dot.s-st-programado{background:var(--s-st-prog)}.s-chip-dot.s-st-resuelto{background:var(--ok)}.s-chip-dot.s-st-cerrado{background:#9aa6b8}.s-chip.on .s-chip-dot{box-shadow:0 0 0 2px #fffc}.s-toggle{display:inline-flex;align-items:center;gap:.35rem;height:34px;padding:0 .7rem;border:1px solid var(--s-line);border-radius:var(--s-r);background:#fff;font-size:.84rem;font-weight:600;color:var(--s-ink-2)}.s-toggle:hover{border-color:#c9d1dd}.s-toggle.on.danger{background:var(--danger-bg);border-color:#f0b9b3;color:var(--danger)}.s-table-card{border-radius:10px;overflow:hidden;margin-bottom:.75rem}.s-table-scroll{overflow-x:auto}.s-table{width:100%;border-collapse:separate;border-spacing:0;font-size:.87rem}.s-table th{text-align:left;font-size:.72rem;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:650;padding:.55rem .75rem;background:#fafbfd;border-bottom:1px solid var(--s-line);white-space:nowrap;position:sticky;top:0}.s-table td{padding:.55rem .75rem;border-bottom:1px solid var(--s-line-2);vertical-align:middle}.s-table tbody tr:last-child td{border-bottom:0}.s-row{cursor:pointer}.s-row:hover td{background:var(--s-hover)}.s-row td:first-child{box-shadow:inset 3px 0 0 transparent}.s-row-hot td:first-child{box-shadow:inset 3px 0 0 var(--danger)}.s-row-hot td{background:snow}.s-row-high td:first-child{box-shadow:inset 3px 0 #f0a14a}.s-row-muted td{opacity:.6}.s-col-ic{text-align:center!important;width:1%}.s-col-ref,.s-col-upd{white-space:nowrap;width:1%}.s-row-prio{display:flex;align-items:center;gap:.35rem;margin-top:.15rem}.s-cases .s-subject{max-width:300px;font-weight:550}.s-subject{max-width:340px}.s-cit-name{max-width:190px}.s-cases td:nth-child(2) .s-type{max-width:170px}.s-unread{display:inline-block;margin-top:.15rem;font-size:.7rem;font-weight:700;color:#fff;background:var(--s-st-nuevo);border-radius:4px;padding:0 .35rem}.s-unassigned{color:#b4bdca}.s-pager{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:.6rem .9rem;border-top:1px solid var(--s-line);font-size:.85rem}.s-pager-btns{display:flex;align-items:center;gap:.6rem}.s-pager .btn.sm{padding:.3rem .45rem}.s-cit-link{display:inline-flex;align-items:center;gap:.5rem;font-weight:600;color:var(--text)}.s-case-head{padding:1rem 1.15rem;margin-bottom:.85rem;border-radius:10px}.s-case-head.hot{border-left:4px solid var(--danger)}.s-case-head-top{display:flex;flex-wrap:wrap;align-items:center;gap:.6rem}.s-case-title{margin:.55rem 0 .7rem;font-size:1.25rem}.s-case-meta{display:flex;flex-wrap:wrap;gap:.4rem 2rem;margin:0}.s-case-meta div{display:flex;flex-direction:column;gap:.1rem}.s-case-meta dt{font-size:.7rem;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:650}.s-case-meta dd{margin:0;font-size:.87rem}.s-offline{display:inline-flex;align-items:center;gap:.25rem;color:var(--warn);font-size:.78rem;font-weight:600;margin-left:auto}.s-detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:.85rem;align-items:start}.s-detail-main{min-width:0;display:flex;flex-direction:column;gap:.75rem}.s-detail-side{display:flex;flex-direction:column;gap:.75rem;min-width:0}.s-tabs{display:flex;gap:.25rem;border-bottom:1px solid var(--s-line)}.s-tab{background:none;border:0;border-bottom:2px solid transparent;padding:.5rem .7rem;font-weight:600;font-size:.87rem;color:var(--muted);display:inline-flex;align-items:center;gap:.4rem;margin-bottom:-1px}.s-tab:hover{color:var(--text)}.s-tab.on{color:var(--primary);border-bottom-color:var(--primary)}.s-tabs-fill .s-tab{flex:1;justify-content:center}.s-timeline{display:flex;flex-direction:column;gap:.6rem;padding:.25rem .25rem .5rem;max-height:max(320px,calc(100vh - 430px));overflow-y:auto;scroll-behavior:smooth;outline:none}.s-ev-head{display:flex;align-items:center;flex-wrap:wrap;gap:.35rem;font-size:.8rem;margin-bottom:.3rem}.s-ev-head time{color:var(--muted)}.s-ev-body{white-space:pre-wrap;word-break:break-word;font-size:.9rem}.s-ev-desc{padding:.75rem .9rem;border-radius:10px}.s-msg{display:flex;flex-direction:column;max-width:78%}.s-msg-in{align-self:flex-start;align-items:flex-start}.s-msg-out{align-self:flex-end;align-items:flex-end}.s-msg-sys{align-self:center;align-items:center}.s-msg-meta{display:flex;align-items:center;gap:.35rem;font-size:.76rem;color:var(--muted);margin-bottom:.2rem}.s-msg-meta strong{color:var(--s-ink-2);font-weight:650}.s-msg-bubble{padding:.55rem .8rem;border-radius:12px;white-space:pre-wrap;word-break:break-word;font-size:.9rem;line-height:1.45;background:#fff;border:1px solid var(--s-line)}.s-msg-in .s-msg-bubble{border-top-left-radius:4px}.s-msg-out .s-msg-bubble{border-top-right-radius:4px}.s-msg-staff .s-msg-bubble{background:var(--primary);color:#fff;border-color:var(--primary)}.s-msg-ai .s-msg-bubble{background:var(--s-ai-bg);border-color:var(--s-ai-line)}.s-msg-sys .s-msg-bubble{background:var(--s-line-2);border:0;font-size:.82rem;color:var(--muted)}.s-msg-deliv{display:inline-flex;gap:.25rem;align-items:center;font-size:.72rem;color:var(--ok);margin-top:.2rem}.s-ai-dot{width:18px;height:18px;border-radius:50%;background:var(--s-ai-bg);color:var(--s-ai);display:inline-grid;place-items:center}.s-tag-ai{font-size:.64rem;font-weight:700;color:var(--s-ai);background:var(--s-ai-bg);border-radius:4px;padding:0 .3rem}.s-note{background:var(--s-note-bg);border:1px solid var(--s-note-line);border-left:3px solid #e0b100;border-radius:8px;padding:.6rem .8rem}.s-note .s-ev-head{color:#7a5a00}.s-ai-summary{background:linear-gradient(135deg,var(--s-ai-bg),#fff);border:1px solid var(--s-ai-line);border-radius:10px;padding:.75rem .9rem}.s-ai-summary .s-ev-head{color:var(--s-ai)}.s-ev-line{display:flex;align-items:flex-start;gap:.55rem;font-size:.8rem;color:var(--s-ink-2);padding:.1rem .4rem}.s-ev-line-ic{flex:none;width:20px;height:20px;border-radius:50%;background:var(--s-line-2);color:var(--muted);display:grid;place-items:center}.s-ev-status .s-ev-line-ic{background:var(--s-st-nuevo-bg);color:var(--s-st-nuevo)}.s-ev-assignment .s-ev-line-ic{background:var(--s-st-rev-bg);color:var(--s-st-rev)}.s-ev-appointment .s-ev-line-ic{background:var(--s-st-prog-bg);color:var(--s-st-prog)}.s-ev-document .s-ev-line-ic{background:var(--s-st-esp-bg);color:var(--s-st-esp)}.s-ev-line-text{flex:1;min-width:0;padding-top:.1rem;display:flex;flex-wrap:wrap;align-items:center;gap:.3rem}.s-ev-line-time{flex:none;font-size:.74rem;padding-top:.12rem}.s-int-tag{color:#a07c00;display:inline-flex}.s-composer{padding:.6rem .7rem .7rem;border-radius:10px;transition:background .15s,border-color .15s}.s-composer.note{background:var(--s-note-bg);border-color:var(--s-note-line)}.s-composer-tabs{display:flex;align-items:center;gap:.3rem;margin-bottom:.5rem;flex-wrap:wrap}.s-composer-tabs button{display:inline-flex;align-items:center;gap:.35rem;background:none;border:1px solid transparent;border-radius:7px;padding:.3rem .6rem;font-size:.82rem;font-weight:650;color:var(--muted)}.s-composer-tabs button:hover{color:var(--text)}.s-composer-tabs button.on{background:var(--surface);border-color:var(--s-line);color:var(--primary);box-shadow:var(--shadow)}.s-composer.note .s-composer-tabs button.on{color:#7a5a00;border-color:var(--s-note-line)}.s-flash{margin-left:auto;display:inline-flex;align-items:center;gap:.3rem;font-size:.8rem;font-weight:600;color:var(--ok)}.s-composer textarea{width:100%;border:1px solid var(--s-line);border-radius:var(--s-r);padding:.6rem .7rem;resize:vertical;min-height:76px;background:#fff;outline:none;font-size:.9rem}.s-composer textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px color-mix(in srgb,var(--primary) 14%,transparent)}.s-composer.note textarea{border-color:var(--s-note-line)}.s-composer.note textarea:focus{border-color:#d4a600;box-shadow:0 0 0 3px #e0b10033}.s-composer-foot{display:flex;align-items:center;gap:.6rem;margin-top:.5rem}.s-composer-hint{margin-left:auto;display:inline-flex;align-items:center;gap:.3rem}.s-root .btn.s-btn-note{background:#c99a00}.s-side-card{padding:.85rem .95rem;border-radius:10px}.s-side-head{display:flex;align-items:baseline;justify-content:space-between}.s-props{display:flex;flex-direction:column;gap:.55rem}.s-prop{display:grid;grid-template-columns:82px minmax(0,1fr);align-items:center;gap:.5rem}.s-prop-label{font-size:.8rem;color:var(--muted);font-weight:600;display:inline-flex;gap:.3rem;align-items:center}.s-prop-val{display:flex;flex-direction:column;gap:.2rem;align-items:flex-start}.s-prop-val .s-select{width:100%;max-width:none}.s-assign-me{font-size:.76rem}.s-cit-card-name{display:flex;align-items:center;gap:.55rem;font-weight:650;color:var(--text);margin-bottom:.55rem}.s-kv{margin:0;display:flex;flex-direction:column;gap:.35rem}.s-kv div{display:grid;grid-template-columns:96px minmax(0,1fr);gap:.5rem;font-size:.84rem}.s-kv dt{color:var(--muted);display:flex;align-items:center;gap:.3rem}.s-kv dd{margin:0;word-break:break-word}.s-kv-stack div{grid-template-columns:1fr;gap:0}.s-kv-stack dt{font-size:.74rem;font-weight:600}.s-docs{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:.45rem}.s-docs li{display:flex;flex-direction:column;gap:.05rem;min-width:0}.s-doc-link{display:inline-flex;align-items:center;gap:.35rem;background:none;border:0;padding:0;color:var(--primary);font-weight:600;font-size:.85rem;max-width:100%;text-align:left}.s-doc-link:hover span{text-decoration:underline}.s-side-items{display:flex;flex-direction:column;gap:.35rem;margin:0 -.4rem}.s-side-item{display:flex;flex-direction:column;gap:.1rem;padding:.4rem;border-radius:6px;color:var(--text);min-width:0}.s-root .s-side-link:hover{background:var(--s-hover);text-decoration:none}.s-side-item-top{display:flex;align-items:center;justify-content:space-between;gap:.4rem}.s-audit-detail{font-size:.8rem;color:var(--s-ink-2);max-width:420px;word-break:break-word}.s-stepper{list-style:none;display:flex;gap:1.5rem;margin:0 0 .9rem;padding:0;font-size:.87rem;font-weight:600;color:var(--muted)}.s-stepper li{display:flex;align-items:center;gap:.45rem}.s-stepper span{width:22px;height:22px;border-radius:50%;display:grid;place-items:center;background:var(--s-line-2);font-size:.76rem}.s-stepper li.on{color:var(--text)}.s-stepper li.on span{background:var(--primary);color:#fff}.s-stepper li.done span{background:var(--ok);color:#fff}.s-form-card{padding:1.15rem 1.25rem;border-radius:10px}.s-form-foot{display:flex;justify-content:space-between;gap:.6rem;margin-top:1rem;padding-top:1rem;border-top:1px solid var(--s-line-2)}.s-form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 1rem}.s-col-2{grid-column:span 2}.s-summary-line{display:flex;align-items:center;gap:.6rem;padding:.55rem .7rem;background:var(--bg);border-radius:var(--s-r);margin-bottom:1rem}.s-summary-line .s-link-btn{margin-left:auto}.s-type-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(170px,1fr));gap:.5rem;margin-bottom:1rem}.s-type-card{display:flex;flex-direction:column;align-items:flex-start;gap:.25rem;text-align:left;background:#fff;border:1px solid var(--s-line);border-radius:9px;padding:.65rem .75rem;color:var(--text)}.s-type-card:hover{border-color:#c4ccd8;background:var(--s-hover)}.s-type-card.on{border-color:var(--primary);box-shadow:0 0 0 2px color-mix(in srgb,var(--primary) 25%,transparent);background:#fff}.s-type-card-ic{width:30px;height:30px;border-radius:8px;display:grid;place-items:center;background:var(--s-st-nuevo-bg);color:var(--s-st-nuevo)}.s-type-card.emergency .s-type-card-ic{background:var(--danger-bg);color:var(--danger)}.s-type-card.emergency.on{border-color:var(--danger);box-shadow:0 0 0 2px #c0392b33}.s-type-card-name{font-weight:650;font-size:.88rem}.s-type-card-meta{font-size:.74rem;color:var(--muted)}.s-seg{display:inline-flex;border:1px solid var(--s-line);border-radius:var(--s-r);overflow:hidden;background:#fff}.s-seg button{display:inline-flex;align-items:center;gap:.35rem;border:0;background:none;padding:.5rem .75rem;font-size:.85rem;font-weight:600;color:var(--s-ink-2);border-right:1px solid var(--s-line)}.s-seg button:last-child{border-right:0}.s-seg button.on{background:var(--primary);color:#fff}.s-pick-list{list-style:none;margin:.6rem 0 0;padding:0;border:1px solid var(--s-line);border-radius:var(--s-r);max-height:340px;overflow-y:auto}.s-pick-list li+li{border-top:1px solid var(--s-line-2)}.s-pick{width:100%;display:flex;align-items:center;gap:.7rem;background:#fff;border:0;padding:.6rem .75rem;text-align:left;color:var(--text)}button.s-pick:hover,button.s-pick:focus-visible{background:var(--s-hover)}.s-pick-main{flex:1;min-width:0;display:flex;flex-direction:column}.s-pick-static{border:1px solid var(--s-line);border-radius:var(--s-r)}.s-inbox{display:grid;grid-template-columns:340px minmax(0,1fr);gap:.75rem;height:100%;padding:1rem 1.25rem;min-height:0}.s-inbox-list,.s-inbox-thread{border-radius:10px;display:flex;flex-direction:column;min-height:0;overflow:hidden}.s-inbox-head{display:flex;align-items:center;justify-content:space-between;padding:.85rem 1rem .55rem}.s-inbox-list .s-tabs{padding:0 .5rem}.s-inbox-rows{flex:1;overflow-y:auto;min-height:0}.s-conv-row{width:100%;display:flex;gap:.6rem;padding:.65rem .9rem;background:none;border:0;border-bottom:1px solid var(--s-line-2);text-align:left;color:var(--text);border-left:3px solid transparent}.s-conv-row:hover{background:var(--s-hover)}.s-conv-row.on{background:color-mix(in srgb,var(--primary) 7%,white);border-left-color:var(--primary)}.s-conv-row.waiting{border-left-color:var(--danger)}.s-conv-row.waiting.on{border-left-color:var(--primary)}.s-conv-ch{flex:none;width:30px;height:30px;border-radius:50%;background:var(--s-line-2);display:grid;place-items:center}.s-conv-main{flex:1;min-width:0;display:flex;flex-direction:column;gap:.1rem}.s-conv-top{display:flex;justify-content:space-between;gap:.5rem;align-items:baseline;font-size:.88rem}.s-conv-top time{flex:none;font-size:.74rem}.s-conv-row.waiting .s-conv-top time{color:var(--danger);font-weight:600}.s-conv-prev{font-size:.82rem}.s-thread-head{display:flex;align-items:center;gap:.75rem;padding:.8rem 1rem;border-bottom:1px solid var(--s-line)}.s-thread-title{flex:1;min-width:0}.s-thread-name{display:flex;align-items:center;gap:.5rem;font-weight:700;font-size:1rem}.s-thread-name a{color:var(--text)}.s-thread-sub{display:flex;align-items:center;gap:.75rem;font-size:.82rem;margin-top:.1rem}.s-thread-actions{display:flex;gap:.5rem;flex:none}.s-thread-banner{display:flex;align-items:center;gap:.45rem;padding:.45rem 1rem;font-size:.82rem;background:var(--s-ai-bg);color:var(--s-ai)}.s-thread-banner.warn{background:var(--danger-bg);color:var(--danger);font-weight:600}.s-thread-msgs{flex:1;overflow-y:auto;min-height:0;padding:1rem;display:flex;flex-direction:column;gap:.65rem;background:#fafbfc;outline:none}.s-thread-sys{align-self:center;font-size:.76rem;background:var(--s-line-2);padding:.2rem .65rem;border-radius:999px}.s-thread-composer{border-top:1px solid var(--s-line);padding:.65rem .9rem .5rem}.s-thread-composer .error-box{margin-bottom:.5rem}.s-thread-input{display:flex;gap:.5rem;align-items:flex-end}.s-thread-input textarea{flex:1;border:1px solid var(--s-line);border-radius:var(--s-r);padding:.55rem .7rem;resize:none;outline:none;font-size:.9rem}.s-thread-input textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px color-mix(in srgb,var(--primary) 14%,transparent)}.s-thread-input .btn{height:40px;padding:0 .9rem}.s-thread-hint{margin-top:.3rem}.s-daynav{display:flex;align-items:center;gap:.35rem}.s-daynav .btn.sm.secondary{padding:.3rem .45rem}.s-ap-counts{margin-left:auto;display:flex;align-items:center;gap:.5rem;font-size:.85rem}.s-col-hour{width:80px;font-variant-numeric:tabular-nums}.s-hour-row td{background:#fafbfd;font-size:.72rem;font-weight:700;color:var(--muted);letter-spacing:.05em;padding:.3rem .75rem}.s-profile-head{display:flex;align-items:center;gap:1rem;padding:1rem 1.15rem;margin-bottom:.85rem;border-radius:10px}.s-profile-main{flex:1;min-width:0}.s-users-grid{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:.85rem;align-items:start}.s-users-grid .s-table-card{margin:0}.s-user-cell{display:flex;align-items:center;gap:.6rem}@media(max-width:1360px){.s-tiles{grid-template-columns:repeat(3,minmax(0,1fr))}.s-cases .s-subject{max-width:220px}.s-cit-name{max-width:150px}.s-cases td:nth-child(2) .s-type{max-width:140px}}@media(max-width:1180px){.s-root{--s-side-w: 200px}.s-detail-grid,.s-users-grid{grid-template-columns:minmax(0,1fr) 290px}.s-dash-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.s-cases .s-type-name{display:none}.s-inbox{grid-template-columns:290px minmax(0,1fr)}}@media(max-width:960px){.s-shell{grid-template-columns:64px minmax(0,1fr)}.s-brand-text,.s-nav-item span:not(.s-nav-badge),.s-userbox-text{display:none}.s-nav-item{justify-content:center;position:relative}.s-nav-badge{position:absolute;top:2px;right:2px;min-width:16px;height:16px;font-size:.64rem}.s-userbox{flex-direction:column;padding:.6rem .3rem}.s-brand{justify-content:center;padding:.9rem .4rem}.s-detail-grid,.s-users-grid,.s-dash-lists,.s-dash-grid{grid-template-columns:1fr}.s-dash-grid .s-span-2{grid-column:auto}.s-msg{max-width:92%}}.s-media{display:flex;flex-direction:column;gap:.4rem;max-width:360px}.s-media-img{display:block;max-width:100%;max-height:320px;border-radius:8px}.s-media-audio{width:280px;max-width:100%}.s-media-file{display:inline-flex;align-items:center;gap:.55rem;color:inherit;text-decoration:none}.s-media-file small{font-size:.75rem}.s-media-transcript,.s-media-caption{font-size:.875rem;line-height:1.4}.s-attach{align-self:center;padding:.45rem;cursor:pointer}.s-attach.is-disabled{opacity:.5;pointer-events:none}:root{--primary: #0b2545;--accent: #f2c14e;--bg: #f5f7fa;--surface: #ffffff;--border: #e2e7ee;--text: #14213d;--muted: #5d6b82;--danger: #c0392b;--danger-bg: #fdecea;--warn: #b7791f;--warn-bg: #fff6e0;--ok: #1e7f4f;--ok-bg: #e6f5ec;--info-bg: #e8f0fb;--radius: 12px;--shadow: 0 1px 2px rgba(16, 24, 40, .06), 0 1px 3px rgba(16, 24, 40, .08);font-family:Inter,Segoe UI,system-ui,-apple-system,Roboto,sans-serif;color:var(--text);background:var(--bg);-webkit-font-smoothing:antialiased}*{box-sizing:border-box}body{margin:0;min-height:100vh}a{color:var(--primary)}button{font:inherit;cursor:pointer}input,select,textarea{font:inherit;color:inherit}.boot-loading,.boot-error{min-height:100vh;display:grid;place-items:center;color:var(--muted)}.spinner{width:28px;height:28px;border:3px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin .8s linear infinite;display:inline-block}@keyframes spin{to{transform:rotate(360deg)}}.btn{display:inline-flex;align-items:center;gap:.5rem;border:1px solid transparent;border-radius:10px;padding:.6rem 1.1rem;font-weight:600;background:var(--primary);color:#fff;text-decoration:none}.btn:hover{filter:brightness(1.08)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn.secondary{background:var(--surface);color:var(--primary);border-color:var(--border)}.btn.danger{background:var(--danger)}.btn.ghost{background:transparent;color:var(--primary)}.btn.sm{padding:.35rem .7rem;font-size:.875rem}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}.field{display:flex;flex-direction:column;gap:.35rem;margin-bottom:1rem}.field label{font-size:.875rem;font-weight:600}.field input,.field select,.field textarea{border:1px solid var(--border);border-radius:10px;padding:.65rem .8rem;background:#fff;outline:none}.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px color-mix(in srgb,var(--primary) 18%,transparent)}.badge{display:inline-flex;align-items:center;gap:.3rem;padding:.15rem .55rem;border-radius:999px;font-size:.75rem;font-weight:600;background:var(--info-bg);color:var(--primary);white-space:nowrap}.badge.urgente,.badge.danger{background:var(--danger-bg);color:var(--danger)}.badge.alta,.badge.warn{background:var(--warn-bg);color:var(--warn)}.badge.ok,.badge.resuelto,.badge.cerrado{background:var(--ok-bg);color:var(--ok)}.muted{color:var(--muted)}.error-box{background:var(--danger-bg);color:var(--danger);border-radius:10px;padding:.7rem .9rem;margin-bottom:1rem}.notice-box{background:var(--warn-bg);color:#7a5410;border-radius:10px;padding:.7rem .9rem;margin-bottom:1rem}